Introduction
At Kalimuthu (“we,” “us,” or “our”), we strive to provide high-quality products and services. However, we understand that there may be instances where you may wish to return or request a refund. This Return & Refund Policy outlines the terms and conditions regarding returns and refunds for products purchased through our platform.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- It must be unused, in its original packaging, and in the same condition that you received it.
- It must be returned within 7 days from the date of delivery.
- The return must include a receipt or proof of purchase.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Products that have been opened or used.
- Customized or personalized items.
- Perishable goods or products with a short shelf life.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at +91 94891 00642 or email us at contact@skbiomedical.in to request a return authorization.
- Receive Instructions: We will provide you with return instructions and a return shipping address.
- Package Your Item: Ensure the item is securely packaged to prevent damage during shipping.
- Ship the Item: Return the item using a reliable shipping service. You will be responsible for the shipping costs associated with the return, unless the item was damaged or defective upon arrival.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method.
- Please note that it may take 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
5. Exchanges
If you need to exchange a product for a different item, please follow the same return process outlined above. Once we receive the returned item, we will process the exchange based on availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We will review your case and may offer a replacement or refund.
7. Changes to the Policy
We reserve the right to modify this Return & Refund Policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically for updates.
Contact Information
For any questions or concerns regarding returns and refunds, please contact us at:
Phone: +91 94891 00642
Email: contact@skbiomedical.in