Introduction
At Kalimuthu (“we,” “us,” or “our”), we are committed to providing timely and reliable delivery of products and services to our customers. This Shipping & Delivery Policy outlines the terms and conditions related to the shipping, handling, and delivery of products purchased through our platform.
1. Shipping Locations
We currently offer shipping within India. At this time, we do not ship internationally. Please check our website for any updates or changes to our shipping locations.
2. Shipping Charges
Shipping charges may vary depending on the destination, weight, and size of the product. The total shipping cost will be calculated and displayed at checkout before completing your purchase.
3. Shipping Methods
We work with trusted courier and logistics partners to ensure safe and prompt delivery. The available shipping methods may vary depending on your location and the nature of the product.
4. Delivery Time
Delivery times may vary based on your location and product availability. Estimated delivery times are as follows:
Please note that delivery times are estimated and may be subject to delays due to external factors beyond our control, such as weather conditions, public holidays, or unforeseen logistical challenges.
5. Order Processing
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. Once your order has been processed and shipped, you will receive a confirmation email with tracking details.
6. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment through our courier partner’s website or tracking tool.
7. Delivery Issues
If you experience any issues with the delivery of your order, such as delays, lost packages, or incorrect items received, please contact our customer service team at +91 94891 00642 or via email at contact@skbiomedical.in. We will do our best to resolve the issue in a timely manner.
8. Undeliverable Packages
In case a package is deemed undeliverable due to incorrect shipping information provided by the customer or if delivery is refused, the package will be returned to us. In such cases, we will notify you, and any additional shipping costs incurred for re-delivery will be the responsibility of the customer.
9. Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us within 48 hours of receiving the package. We will investigate the issue and, if applicable, offer a replacement or refund.
10. Changes to Shipping Policy
We reserve the right to modify this Shipping & Delivery Policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically for updates.
Contact Information
For any questions or concerns regarding shipping and delivery, please contact us at:
Phone: +91 94891 00642
Email: contact@skbiomedical.in